Go Dutch! We Love the Folks at WorkCycles

WorkCycles Omafiets

WorkCycles Omafiets

As I write this, the Netherlands are leading beat Brazil in a World Cup Quarterfinal match (Go Oranje!) and I discovered two lovely emails in my inbox this morning from the folks at the Dutch bicycle manufacturer WorkCycles.  It’s a Dutch sort of morning here at the house of Ding Ding.  As readers of this blog know, I’ve been researching and test-riding Dutch bikes this spring and summer, and have had to wait on a purchase because the local shop is out of stock of the bike I want in the frame size I want.  The folks in the Netherlands like to talk about how they are the tallest people in the world, but I think they and the local sellers of  Dutch bikes overlook that fact that there are lot of tall folks in the Midwest. All that Dutch and Scandinavian heritage ya know.  Take me for instance – I’m 6 ft tall with long legs and arms. One side of my family hails from Amsterdam (immigrated around 1920)  and if it weren’t for my mom (5’9), I’d be the shortest member of my family – cousins and grandparents included.

WorkCycles Frame Mounted Carrier

This type of frame-mounted carrier can be added to the front - I'll be adding this plus a basket.

Anyway, back to the email.   I sent an email to WorkCycles a day or two ago to check in on the status of their next shipment to the Dutch Bike Co. – the local retailer I’d like to purchase my bike through.   There seemed to be some uncertainty on this side of the pond regarding the bikes that are going to be part of the next shipment, and I just wanted to do anything I could to make sure there’ d be a bike in it for me.   I really wasn’t sure what sort of response I’d get from the manufacturer, but I thought it was worth a try. Well, wouldn’t you know, I received an informative and nice email from Chris at WorkCycles,  with all the information I could want.  He even sent a second email to let me know he had taken the time to read my new blog (this blog!) and was going to be following our updates.  Hellooo Chris!

I just want to say ‘thanks’ to all the folks at WorkCycles – to Chris for taking the time out to reply to my email, and to everyone else who works there, for placing value on personal communication with your customers.  One would think that good customer service would be an obvious tactic for a retail business, but that is not always the case.  I like to support local businesses whenever I can, and I value knowing the folks you do business with.  How amazing that now I sorta feel like I ‘know’ the folks who make what will become my next bike.  Dutch bikes are gaining popularity in the US and overall city-biking is too.  The fact that some of the local and overseas companies involved in the related businesses are staffed by enthusiastic and helpful people can only help this trend continue.

Tags: , , ,